Refund & Cancellation Policy

We want every experience at The Lab CT to feel good — before, during, and after class. This policy explains what happens when a class is cancelled or when you need to cancel. Questions? Reach out at info@thelabct.net.

Occasionally we need to cancel a scheduled class due to low enrollment, an instructor emergency, weather, or other circumstances outside our control. When we cancel a class:

• Paid by card or studio credit: the full amount you paid is automatically returned to your studio credit balance and can be applied to any future booking — no action needed on your end.
• Paid by class pass: the class is immediately restored to your pass balance.
• Paid by membership: the class is restored to your remaining classes for the current billing period.

You will receive an in-app push notification and email when a class you're booked into is cancelled. Studio credits do not expire and have no cash value.

We do not offer cash or card refunds in place of studio credit for studio-initiated cancellations. If you have an exceptional circumstance, please contact us directly.

Life happens. Here's how cancellations work when you need to drop a class:

To cancel a booking, go to My Bookings in The Lab CT app and tap Cancel on the class. Cancellations cannot be processed retroactively after a class has occurred.

• Class passes are non-refundable once purchased.
• Pass classes are restored automatically if you cancel a booking within the cancellation window (see Section 2) or if The Lab cancels the class (see Section 1).
• Passes are valid for the duration shown at the time of purchase. Expired passes cannot be extended except in documented medical or emergency situations — contact us to discuss.
• Passes are non-transferable to other accounts.

• Memberships auto-renew monthly on your billing date.
• You may cancel your membership at any time from the app under Settings → Membership. Your access continues until the end of the current billing period; no partial-month refunds are issued.
• Membership classes unused at the end of a billing period do not carry over unless you have a rollover plan.
• If a class is cancelled by The Lab, your membership class is always restored regardless of timing (see Section 1).

If you do not attend a class and did not cancel in advance, it is treated as a late cancellation (see Section 2) — no refund or credit is issued, and pass or membership units are consumed.

We understand that documented emergencies, injuries, or illness can make our standard policy feel unfair. If you have a situation that falls outside these guidelines, please email us at info@thelabct.net and we will work with you on a case-by-case basis.

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks that are successfully disputed on our end may result in account suspension. We are always happy to resolve issues quickly and fairly when you reach out first.

The Lab CT
Cheshire, Connecticut
info@thelabct.net